Our broad portfolio of Professional Services encompass the full lifecycle of a customer’s IT infrastructure and provide specialist expertise to ensure the delivery of best-practice solutions.
From planning and solution design to project management, migration and deployment our technical capabilities will supplement your in-house skills and core offering, enabling you to skill up or scale quickly and easily to fully meet your customers’ requirements from a technology and business perspective.
Key features & benefits:
- Experts in on-premises, hybrid and cloud-centric solutions
- Highly accredited architects, technical leads and delivery consultants
- Focus on SME, corporate and enterprise-scale projects
- Specialise in Microsoft, VMware and Cisco technologies
- Backed by Project Management & Governance team
- Complimentary pre-sales service
Organisations are increasingly looking for outside assistance in the form of Managed Services to help support, monitor, manage and optimise their IT infrastructure which can replace or supplement their in-house IT capabilities. Utilising the expertise and capabilities of an IT partner can streamline service delivery and free up valuable internal resources to focus on strategic IT projects.
Key benefits include:
- 24x7x365 comprehensive managed service
- Multi-vendor/multi-technology expertise
- Modular toolkit of services to tailor solutions to your individual needs
Our Support Services provide a one-stop solution for multi-vendor IT support. Our team of skilled engineers have comprehensive technical knowledge and expertise across the entire technology stack. This enables us to solve any fault issues within industry-leading resolution times to help customers get back to business faster.
Key Features and Benefits
- 24x7x365 Availability
- Industry-leading Resolution Times: our SLA Achievement is 99%
- Achieve faster recovery for High Availability and Uptime
- Multi-Vendor and Multi-Technology via a single support team
- Extend the Lifespan of Technology Estates, maximising ROI
- Expansive SLA coverage from Next Business Day to a 24/7 4-Hour Fix
- Access to our network of field-based technicians
- Coverage across the UK, Ireland and mainland Europe
- Replacement equipment pre-staged at forward spares locations to ensure timely SLA achievement
Take advantage of the growing IoT market with our unique solutioning approach. Rather than selling individual components, we focus on your customer’s needs by analysing their present circumstances and future goals. This enables us to design, build, integrate, and implement end-to-end IoT and AI solutions that solve challenging business problems to deliver significant enhancements to the customer’s business.
Success often relies on having the right skills in the right place at the right time. Whether you need short-term cover or longer-term contracting resources, Ingram Micro can help with the IT staffing needs of both IT channel partners and their respective customers.
Key Features
- Single point of contact for all short, medium and long-term contract and permanent roles
- Extensive database of previously utilised resources
- Candidates pre-vetted prior to customer introduction
- Successful candidates are subject to DBS check prior to placement
- Expedited resource placement timescales
Our expert team of channel marketers at Ingram Micro Agency offers a comprehensive range of marketing services that can help maximise your marketing budget.
Ingram Micro also operates a global Business Intelligence centre leveraging a team of data scientists and data analysts to deliver effective campaigns targeting growth and retention for Reseller partners. Using transactional data as well as over 25 third-party intent data sources, we can compile deep insights into customer buying behaviour to enable relevant and valuable marketing deliverables.
With 12.8+ million square feet of storage space, our Forward Logistics service provides order fulfillment into growing markets around the world. Whether you’re shipping direct-to-consumer or to retailers, get access to warehousing, transportation and logistics on a global scale.
Reverse logistics services prioritize recovering value from high-end technology products and decreasing the cost of servicing devices. We provide fault/fix customer support and specialise in preparing gadgets for reuse, via secure chains of custody and compliant data wiping.
Our testing and grading processes are best-in-class, and determine next steps for professional polishing and rekitting to uplift the device grade.
Technology is ever-evolving. We have the agility to innovate and remain an industry-leading partner and keep our customers competitive in their fields.
Our ITAD services protect your company’s end-of-use IT assets in a secure and environmentally compliant manner, ensuring your company’s risks are mitigated, your equipment's value is preserved, and your organization’s sustainability initiatives are supported.
Our Credit and Financial Solutions are a core enabler of our GTM offering. Whether short or long term, we create custom, highly effective deal structures to enable our partners to deploy innovation while protecting both financial objectives and reputations, helping your customers to say YES.
We offer financing options across every stage of the lifecycle of all technologies. From acquisition to upgrades and upscales, managed services, reverse logistics and even asset disposition.
Our Configuration and Repair services enable the delivery of industry leading support services. We’re on hand to help maximise efficiencies and streamline the process for your end user customers.
Ingram Micro Cloud’s White-Label Marketplace enables Resellers to rapidly automate their own cloud business, boost sales and optimise profit. It’s easy to sell top-tier cloud solutions—and their own products and services—on their own branded customer marketplace.