Originally a way to manage reduced office capacities and social distancing during the toughest times of the pandemic, many organisations have decided to stick with hybrid and flexible working.

The demand for video conferencing tools and more remote technology support has long been an established part of the business hardware and software industry.

Two years ago, as the COVID-19 pandemic was beginning to emerge in the United Kingdom, many would not have believed how commonplace remote working would soon become.

With the onset of the pandemic and workforces being forced to go remote, the mission of UC as it relates to productivity became even more critical.

These 5 benefits of contact center as a service (CCaaS) solutions should be a part of every UCC solution provider’s sales pitch.

Regardless of which analyst group you follow, things look great for the unified communications as a service industry.

Approximately 50 percent of businesses are now using UCC solutions (up from 31 percent in 2016)—the technology is not only well accepted, it’s considered mainstream. And the market for UCC technology keeps growing.